Because we want you to be 100% satisfied with your purchase and experience with us, we offer hassle-free returns and exchanges within 15 days upon receipt of purchase – no questions asked!
To initiate a return, please contact us via our live chat or email us at [email protected] and let us know which following return options you fall under from the list below:
1.Received the wrong products / damaged and defective products
If you have received products you did not order or are damaged/defective. Please do not remove the tags or take out the product from the original packaging.
We also require you to provide visual evidence (e.g. photo, video) of the defective products in order to expedite the process.
You may be asked to ship the products back to us and in this situation, delivery costs will be borne by us. We will reimburse you for the postage/shipping fees incurred as refund in the same form as the payment for the original purchase.
Upon receiving the wrong products/damaged and defective products, we will ship you the correct product on the next available working day.
If the size you received does not fit or you do not like the colour of the product, you can contact us for an exchange. Exchanges are only available for size and/or colour of the same product.
Please note that exchange of products is only applicable to Singapore buyers. You may choose to visit our showroom to do the exchange or ship us back the product via tracked delivery/postage (Delivery costs will be borne by you) and upon receiving the product, we will ship out your preferred product without any additional cost.
For international buyers, we recommend to return your original item for a refund and place a new order for the product you would prefer.
3.Refunds for products due to personal reasons.
We will refund the full purchase price of the relevant product(s) returned to us, less the shipping/delivery charges (Varies across countries). Refunds will be issued in the same form of payment as original purchase. In such situations, please note that the shipping/delivery costs will be borne by you and we highly recommend you to use tracked shipping/delivery as we cannot process the return if the parcel is lost.
Important things to know:
Sale/Discounted items below $15 and Custom made orders are FINAL! They are non-refundable and exchangeable.
General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
-The return process must be initiated within 15 days after receipt of purchase.
-The product must be unused and unworn.
-The product must be in its original state and packaging with the original tags attached.
-Apparel must have the original packaging and original tags attached.
-Accessories must have all parts of the original packaging. Accessories must remain sealed if it comes in a sealed packaging.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we will be unable to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you.
We do not refund products that are:
Obtained from a source other than www.rigorer.com
Damaged by abuse or negligence
Damaged by misuse or activities other than the intended purpose