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Wrong items purchased

1) Please contact us at immediately
2) If the items are not shipped yet, we can cancel the order and refund for you . If the items are already shipped, we cannot cancel the order for you.

Return & Exchange Policy

1) You are responsible for selecting the appropriate items for your needs. Please contact us at if you need help.

2) Orders shipping may be subject to duties, taxes, customs charges, broker fees, etc. Customer is responsible to pay these costs directly.

3) If there is a quality issue with an item we are glad to assist.

4) Items without quality issue, We do not accept returns or exchanges. 


We currently accept the following payment methods: Visa, Mastercard, American Express, Discover and PayPal 


1) For sneakers, we offer two options: fast shipping(7-10days) and standard shipping(12-15days). You can check the shipping cost when checking out.

2) For non-sneakers items, we offer standard free shipping (12-15days).


Shipping addresses cannot be changed after the order has been placed or dispatched. 

Deliveries are made by third-party carriers contracted by us. Please note that specific carriers may require a signature upon delivery. All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.

After the package has passed over to the logistic party, the order will be considered a completed transaction. RIGORER will not be responsible for package loss and package damage due to the courier’s mishandling. We will assist customers in filing a claim with the courier, but the compensation will be subjected to the courier’s determination.

Please also note that you are responsible for complying with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

Shipping is non-refundable for all forms of delivery failure. If your order cannot be delivered, it may be discarded by the local customs or returned back to us. Surcharges will be applied and in case the shipment is returned to us, we'll issue a refund according to our return policy and deduct all the return surcharges, tax, and duties occurred.


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