Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rigorer.com. If your return is accepted, we’ll send you instructions on how and where to send your package. We are based in mainland China, so you will have to send items back to us at your cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@rigorer.com.

Damages and issues
Please inspect your order upon receipt and contact us at info@rigorer.com within 14 days of delivery if the item is defective, damaged, or incorrect, with photo or video proof. For confirmed quality issues, we will assist you with the following solutions:
- Option 1: A negotiated partial or full refund depending on the issue, without requiring you to return the product.
- Option 2: You send the product back with return shipping costs covered by us.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as customized apparel, etc. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.